0800 161 161


Warranty Policy

Warranty Claim

Purchase Date
Drop files here or
Max. file size: 64 MB.
    Drop files here or
    Max. file size: 64 MB.

      Warranty Policy

      Aber Living owns and distributes the Gasmate brand in New Zealand. We provide after sales service and support to our retailers, to ensure you receive prompt, efficient response to any enquiries you may have.

      Specific warranty information is supplied with each product. Keep this information in a safe place, along with your receipt. 

      In the first instance regarding any warranty claim, contact us through the online claim form or contact the retailer where the product was purchased.

      Key Points

      • All products are warranted for personal use only.
      • Warranty is available to the original purchaser if during this time period the product fails due to a fault in either materials or workmanship.
      • Service under this warranty is available by submitting the claim form, returning the product, with your proof of purchase, after the claim is approved
      • If after inspection it is determined that the product is defective, we will repair or replace it (at our discretion) free of charge.
      • The warranty does not cover misuse, damage caused by accident, storm or wind damage, mildew, neglect, UV degradation and fair wear and tear.
      • Please note the warranty will be deemed void if the product is used for other than what the product was designed for.
      • If the claim is not deemed as a warranty or is outside its warranty period, we can repair the product at a nominal cost.
      • For more information please email [email protected] or call Customer Services on 0800 161 161.
      Warranty Item Premium BBQ & Outdoor Kitchens General Hooded & Griddle BBQ Portable BBQ
      Cookbox 5 2 1
      Stainless Steel Components (Surface oxidization excluded) (burners Excluded) 5 2 1
      Enamel Components (Chips Excluded) 5 2 1
      Burners 3 2 1
      Cast Iron Cooking Plates 3 2 1
      Gas Valves 3 2 1
      Powder Coated Components (Surface Rust Excluded) 1
      Ignition 1
      All Other Items 1
      Scroll to Top